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We offer an Enjoyment and Satisfaction Guarantee not found anywhere on line!


7-Day 100% Enjoyment Guarantee:

"GRC" offers every consumer protection for 7-days following the acceptance of delivery to return any merchandise for any reason for a full refund less a 10% restocking fee and all related shipping costs. In this instance, Purchaser must cover all shipping costs related to transaction including but not limited to all shipping, delivery and installation fees to Purchaser and return shipping fees to any domestic location selected by "GRC" in writing.


45-Day 100% Enjoyment Guarantee:


"GRC" offers every consumer protection for 45-days following the acceptance of delivery to return any merchandise for any reason for a full refund less a 20% restocking fee and all related shipping costs. Purchaser must cover all shipping costs related to transaction including but not limited to all shipping, delivery, and installation fees to Purchaser and return shipping fees to any domestic location selected by "GRC" in writing.
In returns authorized by "GRC" related to the 7-day and 45-day Satisfaction Guarantee, all merchandise must be returned with all original packaging, manuals, accessories, labels, hardware and anything else related to the product that was originally shipped. It must be returned in its original, "Brand New" condition for all new merchandise and its originally shipped condition for all pre-played merchandise.


Cancellation/Return Policy:

With the exception of games covered under the "GRC" 7-Day or 45-Day Enjoyment Guarantee, all sales are final. A minimum 10% fee will be charged for any cancelled orders after your payment has been processed. Custom orders and refurbished/used merchandise will be charged a minimum 25% cancellation fee. Merchandise cannot be returned due to shipping delays, if items do not fit into the home or the desired location in the home. Any alterations to this policy must be in writing from "GRC" in advance. "GRC" reserves the right to cancel any order due to the discontinuation of an item or its availability and will issue a full refund.


MERCHANDISE AND GAME WARRANTIES

All our products carry lifetime technical support at NO CHARGE! Let one of our many technical service consultants help guide you through and troubleshoot any questions you may ever have via telephone or email, for the LIFE of the game.

We also offer the following warranty and support services:


Original Manufacturer Warranty:

All Brand New merchandise comes with the Original Manufacturer Warranty with every purchase.


120 Day Refurbished / Used Merchandise Limited Warranty:

Our FREE 120 Day refurbished/used merchandise limited warranty covers the following on all games sold and delivered in the United States and Canada: for the first 120 days after you receive the merchandise, "GRC" will cover telephone diagnosis and repair, necessary parts and related labor at "GRC's" facilities in-house that may be deemed necessary by "GRC" on refurbished products. The following exceptions apply: The merchandise and/or part in need of repair must be shipped or returned back to "GRC" at the sole cost of the purchaser. "GRC" will cover the necessary cost to warranty the merchandise and/or part, once repaired, shipment back to the customer's location as well as the reinstallation or setup of the merchandise and/or part will be at the sole expense of the customer unless a Champ Advantage Extended Warranty Plan is purchased. If the customer wishes to have this warranty work completed at the customer's home or location, the labor cost will be at the sole cost of the customer.


Champ Advantage 2-Year Extended Warranty Plan:

This warranty offers you additional coverage for two years from your merchandise delivery in addition to the original manufacturer warranty when applicable. Just click on item options to see the cost of investment for you to rest assured you have added protection. This Champ Advantage Warranty covers all of the following only: Any labor for games shipped or brought back to "GRC", most electronic circuit boards up to $3,000, game monitors and displays, bumpers and flippers, track-balls, buttons, joysticks, steering wheels, game power supplies, juke box amplifier and electronics, fuses, air hockey electronics and blowers, coin acceptors, power cords, lamps and bulbs. If the game is used in a commercial environment all warranties are void. Any game purchased with an optional coin or bill acceptor is void of all warranties as warranties are good for home use only.


Champ Advantage 4-Year Extended Warranty Plan:

This warranty offers you additional coverage for four years from your merchandise delivery in addition to the original manufacturer warranty when applicable. Just click on item options to see the cost of investment for you to rest assured you have added protection. This Champ Advantage Warranty covers all of the following only: Any labor for games shipped or brought back to "GRC", most electronic circuit boards up to $3,000, game monitors and displays, bumpers and flippers, track-balls, buttons, joysticks, steering wheels, game power supplies, juke box amplifier and electronics, fuses, air hockey electronics and blowers, coin acceptors, power cords, lamps and bulbs. If the game is used in a commercial environment all warranties are void. Any game purchased with an optional coin or bill acceptor is void of all warranties as warranties are good for home use only.


WARRANTY RESTRICTIONS AND EXCLUSIONS:

All warranties do not cover the following: Product misuse or abuse in any way, damage caused by the shipping or moving of the merchandise. Damage caused by the working on or attempting to repair any merchandise by anyone other than persons authorized by "GRC". Merchandise dropped or knocked over, any physical or cosmetic damage to the product whatsoever including glass breakage and monitor adjustments. Damage caused by an Act of God including but not limited to flooding, weather, storms, water, electricity, sunlight, outdoors or extreme heat or cold. Game used in a commercial environment. Damage caused by the failure to follow instructions, accidental damage or power voltage issues. Damage caused by any shipping or transit.

Any warranty work performed by someone not authorized by "GRC" specifically in writing will void your warranty. All products are sold as-is unless specifically listed in this site or in writing by "GRC". "GRC" disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.

Remember, all our products carry lifetime technical support, and our Champ Advantage Extended Warranty program is second to none. Let us help you enjoy your games for many years to come!

 


 

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Game Room Champ
17377 Chesterfield Airport Road
Chesterfield, Missouri 63005